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Did you know that when brands text enable their Toll-Free Numbers, not only do they increase efficiency – agents can handle several conversations at once – they also improve customer experience, increase engagement and drive sales?

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If you’ve looked into business texting at all, chances are you’ve heard of EZ Texting.

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An effective omnichannel strategy is your key to improving customer satisfaction.

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Although nothing is likely to replace the power of a phone call any time soon, texting has established itself as the preferred method of communication for a large segment of the population. It makes sense: Texting is fast, simple and convenient.

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As an essential part of a successful omnichannel strategy, texting can help businesses gain a competitive edge by improving customer experience, streamlining contact center operations and more.

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According to a recent survey, many brands struggle to bridge the gap between perceived customer needs and delivering a logical and complimentary solution.

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NCR realized its busy customers didn’t have time to call its customer service line. See how NCR boosted customer satisfaction by adding the option to text.

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Texting may be considered a young person’s communication method, but almost everyone—of all ages—sends and receives text messages these days.

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If your business is weighing whether to invest in a new omnichannel strategy or to add business texting, you’re in luck.