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Texting 101

Consumers are Texting

Your customers and competitors are texting. Are you?

73% of consumers wish more businesses texted them

of consumers wish more businesses texted them

39% of of businesses use texting with customers today

of businesses use texting with customers today


of consumers tried replying to missed calls via text

How do I add texting? 

Bringing texting into your call center is simple. Just follow these steps:

  1. Choose the best number for your business: You can text via Toll-Free numbers, local numbers, or short codes. Each has its own benefits and limitations
  2. Pick your platform: In most cases, simply download a cloud- or app-based software platform. Work with a Service Registrar to find the right one for you.
  3. Prep your agents: With some light training on texting-specific rules and regulations, agents will be good to go
  4. Ready, set, text!

Why Toll-Free?

With Toll-Free, businesses can leverage a single, recognized national number for both voice and text. Consider the following benefits of text enabling your Toll-Free Number:

  • Enables two-way conversations
  • Can be person-to-person or person-to-machine
  • Leverages a number you already use
  • Cheaper and faster to activate than short codes
  • Recognized by consumers as the primary means of contact for customer support

Text Enable Your Toll-Free Number

Find the right Service Registrar to put your business on the path to texting.